OUR COMMITMENT TO PRIVACY
Blooming Life is committed to protecting the privacy of the personal information on its customers, members, employees, volunteers, and other stakeholders.
During the course of our various programs and activities, Blooming Life may gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of, or other dealing with, this information is subject to consent. Blooming Life’s privacy practices are designed to achieve this.
WHAT IS PERSONAL INFORMATION?
Personal information is any information that can be used to distinguish, identify, or contact a specific individual. Exceptions: business contact information and certain publicly available information, such as names, addresses and contact details as published in publicly-available directories, are not considered personal information.
Blooming Life is responsible for personal information under its control. We have a designated Privacy & Data Protection Officer who is responsible for Blooming Life’s compliance with this policy.
An individual’s consent is required for Blooming Life to collect and/or process personal information when information is collected. Consent can either be express or implied and be can provided directly by the individual or by an authorized representative.
We will obtain your express consent to collect, use, and/or disclose personal information, except where we are authorized or required by law to do so without consent. For example, we may collect, use, and/or disclose personal information without your knowledge or consent where:
the personal information is publicly available from a prescribed source, such as a telephone directory, membership directory, etc.; Blooming Life is collecting or paying a debt; it is reasonable to expect that obtaining consent would compromise an investigation or proceeding; or Blooming Life has your implied consent.
Implied consent is consent that can be reasonably be inferred from an individual’s action or inaction.
In certain circumstances personal information can be collected, used or disclosed without knowledge and consent if seeking the consent of the person might defeat the purpose of collecting the information such as in the investigation of a breach of an agreement or a contravention of a federal or provincial law. BLOOMING LIFE may from time to time engage outside suppliers, including technology providers.
Blooming Life will never disclose personal contact information without consent, unless the use or disclosure is authorized or required by law.
You may withdraw consent at any time, subject to legal or contractual restrictions, provided that reasonable notice of withdrawal of consent is given to Blooming Life. On receipt of notice of withdrawal of consent, we will inform you of the likely consequences of the withdrawal of consent, which may include our inability to provide services for which that information is necessary.
COOKIES, WEB BEACONS, & SIMILAR TECHNOLOGIES
Your browser is given a unique cookie that helps us determine whether yours is a repeat visit or a first visit.
Blooming Life website uses Google Analytics to track performance. Google Analytics uses persistent cookies to track visitor sessions, visitors across multiple sessions, and referral sources to our sites. We also track the performance of promotional links to our site using Google Analytics. In compliance with the Google Analytics Terms of Service, at no time is personally identifiable information (PII) passed to Google Analytics. Note that Google Analytics stores its data within the United States of America and is subject to US laws. We use this data to understand site performance to serve you better. Those wishing to opt out of Google Analytics data collection should use the Google Analytics Opt-out Browser Add-on.
LIMITS FOR USING, DISCLOSING AND RETAINING PERSONAL INFORMATION
Your personal information will only be used or disclosed for the purposes set out above and as authorized by law.
We will retain personal information only as long as necessary for the fulfillment of the purpose for which it was collected, except with the consent of the person or as required by law. Depending on the circumstances, where personal information has been used to make a decision about a person, BLOOMING LIFE will retain, for a period of time that is reasonably sufficient to allow for access by the person, either the actual information or the rationale for making the decision.
We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes.
We will take due care when destroying personal information so as to prevent unauthorized access to the information.
We will make reasonable efforts to ensure that personal information we collect, use or disclose is accurate and complete. In some cases, we rely on you to ensure that certain information, such as your e-mail address or telephone number, is current, complete and accurate. If you demonstrate the inaccuracy or incompleteness of personal information, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed.
When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under our control with a note that the correction was requested but not made.
SAFEGUARDING PERSONAL INFORMATION
Blooming Life protects the personal information in its custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. Blooming Life will take reasonable steps to ensure that a comparable level of personal information protection is implemented by its suppliers and agents who assist in providing products and services to you. Please note that confidentiality and security are not assured when information is transmitted through e-mail or other electronic communication. We will not be responsible for any loss or damage as a result of a breach of security and/or confidentiality when you transmit information to us by e-mail or other electronic communication or when we transmit such information by such means at your request.
Blooming Life is open about the policies and procedures it uses to protect your personal information. Information about these policies and procedures will be made available. However, to ensure the integrity of our security procedures and business methods, we do not disclose sensitive information about our policies and procedures.
You have a right to access your personal information held by Blooming Life. Upon written request and authentication of identity, we will provide you with your personal information under our control, information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We may charge a fee for providing information in response to an access request and will provide an estimate of any such fee upon receiving an access to information request. We may require a deposit for all or part of the fee. We will make the information available within 30 days or provide written notice where additional time is required to fulfill the request.
In some situations, we may not be able to provide access to certain personal information. This may be the case where, for example, disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purposes of an investigation, disclosure of the information would reveal confidential commercial information that, if disclosed, could harm the competitive position of Blooming Life, or where we exercise our solicitor’s lien against materials in our files in respect of outstanding accounts. Blooming Life may also be prevented by law from providing access to certain personal information. Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.
PRIVACY & DATA PROTECTION OFFICER
Toronto, ON M1P 4G7
Effective: October 29, 2018